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FAQs

SPEAKERS

Can a Mars Pro speaker pair with a Mars speaker?

No, as the Mars Pro speaker used a different program with Mars speaker, so Mars Pro can not pair with Mars. A Mars Pro speaker can only pair with another Mars Pro.

Can I use Mars Charging Base with a Mars Pro speaker?

No. Mars Charging Base is only workable with Mars speaker. If you buy a Mars Pro speaker, you will need to get a Mars Pro charging base.

Can I use Mars Pro Charging base with a Mars speaker?

No. Mars Pro charging base is only workable with Mars Pro speaker. You will need to use Mars charging base for Mars speaker.

What’s the difference between Mars Pro speakers and Mars speakers?

The main upgrades of Mars Pro are the sound quality and 6 RGB lights. We equip the Mars Pro speaker with dual speaker system and build-in Gravastar’s proprietary DSP audio algorithms. With these, Mars Pro will deliver deep bass, accurate mid-range, crisp high, and equal-loudness contour. You can learn more difference from here.

What version of Bluetooth does Gravastar Speaker use?

Gravastar speaker uses Bluetooth 5.0. Compared with Bluetooth 4.2, Bluetooth 5.0 minimizes playback delay, covers larger distances, and consumes less energy.

How to connect Gravastar Mars Pro Speaker to Bluetooth Device (iPhone, Mobiles, Macbook, PC)?

  1. Turn on your Mars Pro speaker.
  2. Do a short click on the Bluetooth button on your Mars Pro speaker. (Please DO NOT press the Bluetooth button long for a few seconds.)
  3. Once you hear “Ready to Pair” from your Mars Pro speaker, then you can choose and click ''Gravastar Mars Pro'' from the Bluetooth list to connect your device.
  4. After that, when you hear ''Bluetooth connected'', it means the connection is successful.

How to connect Gravastar Mars Speaker to Bluetooth Device (iPhone, Mobiles, Macbook, PC)?

  1. Turn on your Mars speaker.
  2. Click the Bluetooth button for one time only. Please DO NOT press the button for a few seconds.
  3. Once you hear “Ready to Pair”, then you can choose ''Gravastar'' from the Bluetooth list of your devices.
  4. When you hear ''Bluetooth connected'', the connection is successful.

How to connect Gravastar Venus Speaker to Bluetooth Device (iPhone, Mobiles, Macbook, PC)?

  1. Turn on your Venus speaker.
  2. Click the Bluetooth button for one time only. Please DO NOT press the button for a few seconds.
  3. Once you hear “Ready to Pair”, then you can choose ''Gravastar Venus'' from the Bluetooth list of your devices.
  4. When you hear ''Bluetooth connected'', the connection is successful.

How to reset Gravastar Speaker?

If the Gravastar speaker crashes, you can try to set your speaker.

How to reset the Gravastar Mars Pro Bluetooth speaker?

Simultaneously press both the Bluetooth Button and the Light Button for a few seconds. Your Mars Pro speaker will be shut down. Once you restart the Mars Pro speaker, the system will be reset to its factory settings.

How to reset the Gravastar Mars Bluetooth speaker?

Simultaneously press both the Bluetooth Button and the Light Button for a few seconds. Your Mars speaker will be shut down. Once you restart the Mars speaker, the system will be reset to its factory settings.

How to reset the Gravastar Venus Bluetooth speaker?

Simultaneously press both the Bluetooth Button and the ON/OFF Button for a few seconds. Your Venus speaker will be turned off. Once you restart the Venus speaker, the system will be reset to its factory settings.

How to delete the Bluetooth record of your Mars Pro speaker?

Simultaneously press both the Bluetooth Button and the ON/OFF Button of your Mars Pro speaker for 5 seconds. Then the Bluetooth record will be deleted and your speaker will say “Ready to pair”

How to connect 2 Gravastar Mars Pro Speakers together and use TWS?

Note: True Wireless Stereo (TWS) is only workable with the speakers of the same series. A Mars Pro speaker can only connect with a Mars Pro speaker. Mars Pro speaker can not pair with Mars speaker or Venus speaker.

Steps:

  1. Press and hold the Bluetooth buttons on the both two Mars Pro speakers for 3 seconds, you can see the Bluetooth indicator flashes rapidly on both of the speakers.
  2. Single click Bluetooth button on the main speaker (the indicator light will flash once), then Double click the Bluetooth button on the slave speaker (the indicator light will flash twice).The 2 speakers will start in the process of TWS pairing.
  3. After the TWS connection is successful, the main Mars Pro speaker's Bluetooth light flashes, the indicator of the slave speaker will be always on, and you can hear "Network connected".
  4. Connect the main speaker with your Bluetooth device and then you are all set for enjoy TWS.

How to connect 2 Gravastar Mars Speakers together and use TWS?

Note: True Wireless Stereo (TWS) is only workable with the speakers of the same series. A Mars speaker can only connect with a Mars speaker. Mars speaker can not pair with Mars Pro speaker or Venus speaker.

Steps:

  1. Press the Bluetooth button for 3 seconds on each of two Gravastar Mars speakers (This does not need to be pressed at the same time).
  2. When you hear both speakers making a sound "bi~bi~", it means they are ready to be paired. Within 5 seconds, you will hear “Network connected”. It's all set up.
  3. If none of them are connected with your Bluetooth device, choose any one to connect the device.

How to connect 2 Gravastar Venus Speakers together and use TWS?

Note: True Wireless Stereo (TWS) is only workable with the speakers of the same series. A Venus speaker can only connect with a Venus speaker. Venus speaker can not pair with Mars speaker or Mars Pro speaker.

Steps:

  1. Press the Bluetooth button for 3 seconds on each of two Gravastar Venus speakers (This does not need to be pressed at the same time).
  2. When you hear both speakers making a sound "bi~bi~", it means they are ready to be paired. Within 5 seconds, you will hear “Network connected”. It's all set up.

Know more: What is True Wireless Stereo (TWS)?

How to stop 2 Gravastar Mars speakers from being paired together automatically when you turn them on?

  1. Long press "ON/OFF" + "Bluetooth" buttons at the same time on both speakers for 5 seconds.
  2. After that, turn off both speakers.
  3. Then turn them on, they won't be paired automatically.

How long does it take to charge a Gravastar speaker fully?

Low battery is indicated by a flashing power indicator and an audible “not enough energy” message.

For Mars Pro speaker, it takes around 4 hours to fully charge.

For Mars speaker, it takes around 8 hours to fully charge.

For Venus speaker, it takes around 3 hours to fully charge.

How long does the Gravastar speaker battery last?

For Mars Pro Bluetooth speakers: it will last up to 15 hours under normal use.

For Mars Bluetooth speakers: it will last up to 20 hours under normal use.

For Venus Bluetooth speakers: it will last up to 10 hours under normal use.

Does Gravastar Speaker have an AUX input port?

For GravaStar Mars Pro Bluetooth speaker:

Yes, Mars Pro speaker comes with an AUX input port, you can find it at the bottom of the Mars Pro, it’s a Type-C port. The AUX connection takes priority over any Bluetooth connection so that only one audio source will play at a time.

For GravaStar Mars Bluetooth speaker:

Yes, Mars speaker comes with a 3.5mm AUX cable (included) to the AUX input port on the bottom of Gravastar. The AUX connection takes priority over any Bluetooth connection so that only one audio source will play at a time.

For GravaStar Venus Bluetooth speaker:

Gravastar Venus speaker does not support AUX.

EARBUDS

What includes in the Sirius Pro and Sirius earbuds?

Earbuds, Charging case, Outer packaging box, Type-C charging cable x 1, HipHop Necklace x1, Ear tips x 3 pairs (S, M, L), User manual.

For the sound quality, what are the differences between the Gravastar Sirius and Gravastar Sirius Pro?

Sirius TWS earbuds have a 7.2mm dynamic driver in each earbud and it can effectively increase the fullness of low-frequency sound quality.

Sirius Pro TWS earbuds feature not only 7.2mm dynamic drivers but also Knowles balanced armatures, to effectively increase the fullness of low-frequency and also high-frequency transients, ensuring you have a distortion-free listening experience no matter you listen to the music, watch movies or play games.

Can Sirius Pro and Sirius earbuds be used individually or is one the dominant bud?

The GravaStar Sirius Pro earbuds can be used individually, with the first earbuds taken out from the case as the dominant bud!

Can Sirius Pro and Sirius earbuds support touch control?

Yes, by single click, double click, triple click, forth click, long press, you can simply control the music, pick up or end the call, change the sound modes, adjust the volume and activate Siri. All these can be done by touch control.

Is Sirius Pro and Sirius earbuds waterproof?

Yes, both of them are IPX5, you can use them in most situations and the weather.

What’s the Warranty for the earbuds?

We provide a 1 year warranty. If you find manufacturing or workmanship defects, please contact us for a replacement. The warranty will not cover the misuse.

What is the latency performance of the GravaStar Sirius Pro and Sirius earbuds?

GravaStar Sirius Pro and Sirius earbuds support the gaming experience with 65 ms latency in the gaming mode.

How long can the battery last on a single charge?

The GravaStar Sirius Pro Earbuds provide up to 4 hours of battery life on a single charge. With the charging case, you can get another extra 12 hours of power, bringing the total battery life up to 16 hours. So you can immerse yourself with a longer playing time in gaming, music streaming, or other scenarios.

How long does it take to charge the earbuds and charging case?

The earbuds take 1.5 to 2 hours for a full charge, while the charging case requires 2 hours for a full charge.

Does the GravaStar Sirius Pro support phone calls?

Yes, the GravaStar Sirius Earbuds are a pair of wireless True Wireless Stereo (TWS) earbuds supporting phone calls, music streaming and gaming as well. It is not just a pair of gaming earbuds. Featured with the Environmental Noise Cancellation, it can filter and process the ambient noise and provide you a crystal-clear calling experience.

Does Sirius Pro or Sirius earbuds support LDAC or APTX?

Unfortunately, LDAC is only supported by Sony and very few phones can support it. Similarly, APTX is only supported by Qualcomm and other high-end android phones where even Apple cannot support it. For the dsp, our algorithms are able to increase the sampling rates from 16 bits/44.2k to 32 bits/48k for sound processing. If you listen closely, you can hear our earbuds provide a higher sound quality as compared to most other earbuds.

FERRA iPhone 13 MAGSAFE CASE

Does Ferra iPhone case support iPhone 12?

No, Ferra iPhone cases only support iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max.

Does Ferra iPhone 13 case support wireless charging?

Yes, Gravastar Ferra iPhone 13 case has an integrated magnet array to work seamlessly with the MagSafe charger and MagSafe accessories. It supports wireless charging.

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